Deciding that something or someone has given you\u00a0“great service” is a function of what you need and your expectation of what will be delivered.<\/p>\n
Take this recent example in a hotel \u2013 would it equate to great service for you?<\/p>\n
1) a lovely view from bedroom desk<\/p>\n
2)\u00a0shabby hall carpets and decoration<\/p>\n
3)\u00a0a quiet room<\/p>\n
4) no way to get a drink or piece of fruit at 3am<\/p>\n
5) a proper, comfortable, office chair at the writing desk<\/p>\n
The trouble is, expectations can vary and needs can be unique.<\/p>\n
So, how can you be sure that you’re delivering great service to your customers?<\/p>\n","protected":false},"excerpt":{"rendered":"
Deciding that something or someone has given you\u00a0“great service” is a function of what you need and your expectation of what will be delivered. Take this recent example in a hotel \u2013 would it equate to great service for you? 1) a lovely view from bedroom desk 2)\u00a0shabby hall carpets and decoration 3)\u00a0a quiet room […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[25],"tags":[64,36,66],"_links":{"self":[{"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/878"}],"collection":[{"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/comments?post=878"}],"version-history":[{"count":7,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/878\/revisions"}],"predecessor-version":[{"id":885,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/878\/revisions\/885"}],"wp:attachment":[{"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/media?parent=878"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/categories?post=878"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/tags?post=878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}