{"id":1045,"date":"2011-05-31T11:00:30","date_gmt":"2011-05-31T10:00:30","guid":{"rendered":"http:\/\/www.idenk.co.uk\/blog\/?p=1045"},"modified":"2011-05-30T18:02:43","modified_gmt":"2011-05-30T17:02:43","slug":"tell-them-how-youre-doing-before-they-ask","status":"publish","type":"post","link":"https:\/\/www.idenk.com\/blog\/tell-them-how-youre-doing-before-they-ask\/","title":{"rendered":"Tell them how you&#8217;re doing (before they ask)"},"content":{"rendered":"<p>I was getting a car tyre valve looked at.<\/p>\n<p>I noticed a load of review cards in date order on the wall &#8211; listing satisfaction out of 5 (and why) for a random set of customers.<\/p>\n<p>The surprise?\u00a0<\/p>\n<p>They had put up the low scores too \u2013 the ones at 2\/5 complaining of glitches and the ones at 4\/5 complaining of cost.\u00a0 Interestingly, none were complaining of the technical quality of the engineering.<\/p>\n<p>The lesson?\u00a0<\/p>\n<p>In an era of web based reviewing and polling,\u00a0maybe it is worth getting there first and being open \u2013 it impressed me.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I was getting a car tyre valve looked at. I noticed a load of review cards in date order on the wall &#8211; listing satisfaction out of 5 (and why) for a random set of customers. The surprise?\u00a0 They had put up the low scores too \u2013 the ones at 2\/5 complaining of glitches and [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[128,28],"tags":[69,36,66],"_links":{"self":[{"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/1045"}],"collection":[{"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/comments?post=1045"}],"version-history":[{"count":6,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/1045\/revisions"}],"predecessor-version":[{"id":1120,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/posts\/1045\/revisions\/1120"}],"wp:attachment":[{"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/media?parent=1045"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/categories?post=1045"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idenk.com\/blog\/wp-json\/wp\/v2\/tags?post=1045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}