The more noble the purpose, the more the leadership and the team working, needs to be top notch.
The more passionate and powerful the mission, the more the organisation needs investment to live up to the individual passions and motivations.
The more noble the purpose, the more the leadership and the team working, needs to be top notch.
The more passionate and powerful the mission, the more the organisation needs investment to live up to the individual passions and motivations.
On a train…
Before 0700.
Usual commuter types.
Then mother and 18 month old daughter get on.
The child is full of life.
Loving the novelty.
Looking out the window – in wonder at the moving world.
Pointing and calling every man ‘daddy’ (much to the mothers embarrassment!)
This isn’t ‘normal’
Normally…
No kids
No (visible) joy
No uber-curiosity – at least not externally demonstrated.
Rather, we are internally focused in sleep, the papers, laptops and blackberries.
There is a legacy to what we say and do.
A legacy to others – and for us.
We create our reality in how we talk.
In the conversations
– with call centre staff
– in a store
– with a family member
– with a friend
– with a partner
– with a business colleague
Talking well with – and of – others matters…
In your organisation, how do you share important information?
How is knowledge created and passed about?
Through computer repositories or community conversations…….by digital text or time to talk?
How might you try to do a bit more of the ‘other’?
Tags: behaviour, communication
How many modes
(including ways of speaking/interacting such as tone of voice, physical stance, speed and gaps in speech)
do you have…
When you lead a meeting?
When you speak with your staff?
When you meet people 1:1?
How aware are you of your style – and the choices you have about that?
If we create what we talk about, should you start your day with an argumentative media source?
Or with laughter and love?
Really, we have a choice…
An interesting interview from the guardian picks up the caution of starting the day with BBC Today programme and the power of Twitter.
Well, at least as long as it has only one mode of operation: argument.
A US-based collaboration provides an option for seeing the media as “an agent of world benefit”.
If you love news, why not skim read a number arguing different points of view – but do it lightly, and only for a while.
All this links to what we ‘feed’ to our heads and hearts during the day – and the power of positive thinking (see our think piece from a few years ago).
Our Noble Purpose business briefing has led to lots of conversations.
One the questions that comes up a fair bit is this:
“Is commerce more honest?”
By this, people ask, is it easier to be honest about motivations at work in environments where the clear purpose does not claim the high moral ground of nobility of intention? And, does it matter…?
Discuss…
Tags: culture
Before ‘who am I’,
lets consider ‘what are we’?
The sum total of our roles? Father? Sister? Colleague?
Or is there more?
Actually, what is your ‘guiding purpose’ ?
OR
What really motivates you? What makes you tick? What are your values?
It took Jayne a while to realise that it wasn’t feeling important at work that made her feel good, but having a chance to encourage people wherever she went – to get into conversations with them and help out.
On reflection she discovered she hadn’t been brought up (or made) to put herself first all the time, but to live as if reciprocity, rapport and commitment were the norm.
A bit of a surprise this morning – the loud ringing of a mobile phone and a long conversation on an early train journey.
The arrival of quieter journeys (and restaurants) has crept up on us – despite our increased connectivity with dongles, BB, iPhones
Texting and social media are now the order of the day – even for many oldies
I was getting a car tyre valve looked at.
I noticed a load of review cards in date order on the wall – listing satisfaction out of 5 (and why) for a random set of customers.
The surprise?
They had put up the low scores too – the ones at 2/5 complaining of glitches and the ones at 4/5 complaining of cost. Interestingly, none were complaining of the technical quality of the engineering.
The lesson?
In an era of web based reviewing and polling, maybe it is worth getting there first and being open – it impressed me.
Tags: communication, quality, service
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