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Polaroid passions

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We were dismayed a couple of years ago to learn that Polaroid instant cameras were being discontinued and the special film for them was going out of production. So we’re delighted that a new consortium has brought them back to life.

I remember when my parents bought one like this around 1975. The magic of the film coming out immediately followed by putting it in a metal jacket to warm under your armpit to help it develop (the instruction booklet told you to). It was leading-edge for its time.

Amazingly, they are still hugely popular more than 40 years after being launched.

Why? The quirkiness of how you use it, the look and feel of the paper, the white border around the picture, the way the image emerges in front of your eyes, the fact that you have something permanent in your hands (would you rip a photo up as easily as delete a digital one?).

Photographers, artists and designers experiment with heat or chemicals to create interesting effects as the picture develops. They are de rigueur for certain fashionistas in the media industries. We even take them to client events as everyone enjoys using them to help build a record of the time together.

It’s not easy to come up with products and services that will command this amout of affection and loyalty across generations (people will now pay for film that costs more than £1 per shot). But the passion around Polaroid can inspire us to be different, to be useful, to be memorable and to offer some fun.

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Obscuring changes the picture

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Kings Cross 4/3/10

The work on Kings Cross station carries on apace.

A bit of covering and suddenly a different view – radically so in certain lights!

What we obscure matters.

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The ubiquitous Post-It

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phone 24 Feb 2010 020

The Post-It is everywhere (here in a hip converted factory as part of the Shoreditch House private members club in east London).

Yet its ubiquity, as a tool for facilitation and managing the thinking at meetings, means that it is no longer a fresh way to work in many contexts.  It sometimes attracts opprobrium. Increasingly so.

We have a pad of post-its with the words “oh no, not another learning experience” printed on the top of each!

Yet, the alternative stuffy Boardroom-style meeting is tolerated despite its low utility.

Curious…

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Great design – functional as well as beautiful

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Steps

Around London, there are fancy developments with steps like these…funky, nice looking BUT functional?

Great design is a combination of beauty and ease.  Think about your favourite home appliance or piece of furniture.

Here, the interesting angles and absence of lots of hand rails looks good but is tricky for the visually impaired and the infirm.

In business, where do things that appear nice make things harder?  That paper on a tricky topic?  That set piece meeting or conference?

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The scientific method: for AND against

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In our liberal, rational society there can be a tendency to “Science – good, other views – bad.”  But what is science?  For us it combines pursuing understanding through observation while suspending personal values.  The scientific process identifies a hypothesis and seeks predicted data for AND against it.  If it stands up to all or some scrutiny then things are getting clearer.  Even disproof is progress.

During the last month we have had The Scientist vs The Government (Professor Nutt vs Alan Johnson on Cannabis), and The Scientists vs The Sceptics (on Climate).  Looking in on these debates, it is not clear how far good scientific method is at work all the time.  If it isn’t, then poor process opens the way for other belief systems (public opinion about weed, economic risk assessments of climate reduction).  Just claiming to be ‘a scientist’ is in no way sufficient to demonstrate that your thinking is superior to that of others.  Showing openness of mind in pursuit of knowledge is.

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The magical mist or the ghouls?

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Taking some children into Cambridge early one morning. It’s a bit foggy. We turn onto Fen’s Causeway – a marshy pastureland on the banks of the river Cam, almost in the heart of the city. There is a thick mist swirling over the fields and snaking between the trees.

I think to myself “what a beatiful sight, how magical”.

From the back of the car one of the kids says to another “you’ll have to watch out for the ghouls coming to get you!”

People see the same scene differently. The emotions they trigger and the questions they raise.

So next time you have a vision for how something should be at work (a strategy, a product, a way of doing things), ask yourself what others might be seeing as you show them your ideas – the magical mist or the ghouls?

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Your customer’s X Factor?

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Sting has stung in his critique of The X Factor as “televised Karaoke – and just a soap opera”: http://news.bbc.co.uk/1/hi/8355611.stm.

The programme is definitely more to do with panto and people than performing music.  But, and this is a big but, it engages and entertains – as well as discourages and mocks.

What is it that would engage your users, customers and clients?  How does that compare with what you want to provide?

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Imperfectly cool

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I was sorting out the backup on an old computer and came across lots of large video files that I used for editing a few years ago.  8GB avi files and the like. 

Something I wouldn’t have predicted 5 years ago is that, at a time when home camcorders were getting better and better and are now nearly at broadcast quality, along would come something like Youtube coupled with the associated video function on mobile phones and Flip cameras that would make the shaky, the grainy and the imperfect the new norm – perfectly proper and cool.

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Today : tomorrow

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Climate change / The Hybrid Car / Global warning / Renewable electricity   :    the possibilities beyond Peak Oil.

Patient demands / The best of medical practice /  Government targets / Compassion  :   The potential beyond today’s reality.

Challenge / Response / Change / Hope   :   The solutions a problem can create.

The old ways /  The Demand for new solutions /  Anxiety and Pain / Ideas and Acceptance   :   Something new and better will come.

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A dilemma you can’t afford

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Better quality for less cost. That’s what most organisations are being asked to deliver.

Quality means meeting or beating the expectations of the people you serve, delivering them a service or product they’ll pay for again and again and will be happy to recommend to others. Less cost is part of maximising the profit you make if you’re a commercial organisation and part of living within your means if you’re publicly funded.

Yet some argue you can’t have both. It’s one or the other. You can have better quality or less cost. You’re left with a dilemma in choosing one over the other.

It doesn’t have to like that though. Toyota led the way more than 50 years ago in discovering that the two go hand-in-hand. They did this by believing in better. Yes, they developed a whole production system,  set of management practices and tools and techniques to improve the business over decades. But what made their achievements possible (and the success of many who have followed) was a belief that things could be done better by being done differently.

Resolving the quality/cost dilemma is partly an article of faith. You have to believe it is possible before you can start to make it happen.

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Email: phil.hadridge@idenk.com