Conflict is simply defined as any difference of perspective in terms of opinion and want.

The key challenge in many teams and organisations is not avoiding but harnessing this difference to ensure ideas are fully tested and the best outcomes are achieved.

As part of our advanced team training we introduce colleagues to the work of John Heron and Thomas (and) Kilman to provide some practice tools and ideas. One method we return to time and time again is Dilemma Resolution.

They key? How get into the 2nd person point of view (ie see things through the other persons eyes) as well as the 3rd person perspective too .

Do contact us if you want information on any of these tools.

Tags: change, communication