Satisfaction and Confidence

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We regularly survey groups for their satisfaction on current issues and confidence in the future…

A client asked this week how we see they relate?  If satisfaction is a function of expectation, to what degree is confidence a function of aspiration?

Our view? In our experience satisfaction is inversely related to expectation – but confidence can GROW in a climate of more audacious goals…trying to do great things can feed great work and good feelings…


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