Personal productivity Category

Advanced Team Training?

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As someone who travels by nearly all modes of transport and who has benefited from advanced driver lessons, I am taken by the potential for advanced cyclist training when I see some very scary bike work each day!

A small number of cyclists give the rest in Cambridge or London a bad name and generate less leeway for others from rageful drivers.

The same maybe true in teams.  A few bits of bad behaviour undermine the efforts of the many.

I did three fun game based training sessions yesterday.  These were to explore and emphasise the behaviours needed for great group work – ways of working that would help underpin that organisations stated values (nb they do indeed use their values in their recruitment and appraisal processes – so they are right up there at level 5 of our values model – but that is another story).

Anyhow this work got me thinking of about Advanced Team Training and how rarely that happens in a planned way.

What would you put in the curriculum?

I would include;

  • Bill Isaacs dialogue skills, dilemma resolution and negotiation for handling conflict with lightness and tact
  • John Heron’s six ways of intervening
  • Myers Briggs understanding of strengths and difference

…amongst many others to develop the disciplines for great team work and experience.

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Interesting turn of phrase

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One of our team pointed this out…

In keeping with a positive theme at Apple’s retail stores,

those who hold the title of  “Genius”  are reportedly told to say

“as it turns out”

rather than use the word

“unfortunately”.

This choice of language is intended to sound less negative for situations when a Genius cannot solve a customer’s problem.

Might you try that?

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Who are you?

Personal productivity, Reflect No Comments

Before ‘who am I’,

lets consider ‘what are we’?

The sum total of our roles?    Father?  Sister? Colleague?

Or is there more?

Actually, what is your ‘guiding purpose’ ?

OR

What really motivates you?  What makes you tick?  What are your values?

It took Jayne a while to realise that it wasn’t feeling important at work that made her feel good, but having a chance to encourage people wherever she went – to get into conversations with them and help out.

On reflection she discovered she hadn’t been brought up (or made) to put herself first all the time, but to live as if reciprocity, rapport and commitment were the norm.

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Tell them how you’re doing (before they ask)

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I was getting a car tyre valve looked at.

I noticed a load of review cards in date order on the wall – listing satisfaction out of 5 (and why) for a random set of customers.

The surprise? 

They had put up the low scores too – the ones at 2/5 complaining of glitches and the ones at 4/5 complaining of cost.  Interestingly, none were complaining of the technical quality of the engineering.

The lesson? 

In an era of web based reviewing and polling, maybe it is worth getting there first and being open – it impressed me.

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Meditation as an organisational intervention?

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Being still is getting to be quite popular (in literature and magazine articles) it seems.

Meditation

Recently, a client group chose to pick up an offer from a funky venue in London for a 30 minute meditation session.  It was very popular with this rational and scientific bunch – so much so, they have experimented with a minute of silence at the start of their team meeting.

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Take note, taking notes is important: try this

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Here’s the way we’d suggest you try taking notes:

for any given meeting, keep the notes all on one double-page spread. This means you can easily access what you’re writing during the meeting – the ideas are always right in front of you – and when you return to them later, you won’t have to flick through lots of pages. It IS possible to do this, even for a 3 or 4 hour meeting, and still have better recall than scribing pages of notes.

moleskin notebookwrite small so that you can keep it on one double-page spread

use a blank notebook, not one with lines. The Moleskine large hardback with plain paper is ideal. It’s just slightly smaller than a piece of A4 paper when opened out. It’s not the cheapest but it’s a delight to write in and you won’t be using up so many pages per meeting! 

as you first start writing things down, don’t worry where it goes on the page. Leave things unstructured for a while until it makes sense to begin connecting things. This will be tough for those with personalities that prefer structure from the outset. But try it – it’s all about holding off judging or pre-shaping the ideas.

summarise what you’re hearing and thinking.  Keep each point succinct, write in short phrases, use keywords.

write in your own words.  Only write verbatim if you want to be able to quote something back. 

start to make connectionsbetween the things you are writing.  Put related points near each other if you can, even though they come up at different times in the meeting (that’s the advantage of not writing chronologically down the page). Other things that are linked to each other can be joined up by lines and arrows.

draw images or doodles if that helps you understand, remember or communicate a concept. Not everything has to be in words.

bring in your own ideas where these add to what is being said. Think ahead to what may useful to introduce into the discussion and make a note of those things.

use visual ‘flags’ to differentiate between key concepts, over-arching themes, questions, conclusions, actions. Underlining, bold, caps, asterisks, various shaped bullets, square checkboxes, circles – all of these work to help you see different things when you scan the page.

Practicing using these principles should help with embedding and processing the content you’re generating. At any point in the meeting, you should be able to quickly scan the page in front of you and choose the most effective contribution to make next.

Willing to give it a try?

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Take note, taking notes is important: how could I do it?

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Our unofficial survey of how people take notes reveals that of those that do, most:

– capture what they hear chronologically, starting at the top of the page
– only use words
– write line-by-line in sentences
– use several pages in their notebooks if the meeting goes on for a while.

In addition, some people find themselves drawn to taking down lots of detail, perhaps even scribing pretty much verbatim what’s being said.

What are some of the alternative ways to take notes?

2. Use the Cornell method.

3. Take some inspiration from Leonardo Da Vinci who produced some of the best notebooks of all time (right).

4. Do what Bill Gates does (supposedly) – split your note-taking page into quadrants and record different kinds of information in each – eg key themes, questions, references and actions.

5. Experiment with our principles for power note taking…which we’ll explain tomorrow.

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Take note, taking notes is important: how does it help?

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Research on note taking, for example here, suggests it benefits the notetaker on 5 levels:

1. It helps you capture what is being said so you can remember it later. Much of the information we take into our short-term memories (which is what we are using most of the time) is quickly forgotten: between 30-60% after an hour and probably more than 90% after a few days. That’s why discussions towards the end of a meeting often forget (or repeat again) what was said at the start.

2. It helps you understand what is really being said and makes it clear when you need to ask for clarification because you don’t. The trick here is to summarise and not to write verbatim (unless someone has used a particularly important or noteworthy form of words).  When you write in your own words, you increase the sense-making processes going on in your brain.

3. It helps you order and summarise. As you write, you can see the different groupings of ideas, which are detailed and which are more high level, those based on logical arguments and those revealing how people are feeling. From this you can abstract to identify and describe the key themes that are emerging and spot any gaps in the thinking.

4. It helps you connect the ideas you’re hearing with things you already know. This is the opportunity to bring in other ideas and data that relate to the discussion and to synthesise these in a way that improves your understanding and insights.

5. It helps you conclude what to do next. You see more clearly the questions you could be asking, the insights you could be sharing, the opinions you could be advocating or the actions you could be proposing. And it helps you decide which of these is the right one to use at the right moment (not just what happens to be at the front of your mind).

As you move up each level, you are doing more to embed the ideas in your mind and deriving more value in how you process and use them. And, crucially, this is not just about how you use notes after a meeting. It is about how much impact you have ‘in the moment’ – developing the skills to think on your feet and make the best possible contribution there and then.

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Take note, taking notes is important: did you learn how to?

Personal productivity No Comments

Do you take notes in meetings? Or when listening to a presentation or talk?

Not formal minutes, but notes for your own benefit?

How do you take those notes?

Have you ever had any training in note taking? Probably not. If the people who take our Brilliant Thinking course are anything to go by, it’s a skill that is hardly ever taught (or at least, very rarely learned).

Yet if you’re paid to use your mind at work (err, that’s almost all of us) it’s the equivalent of:

– making sure your camera has full batteries, available memory and a clean lens before heading out to take photos at the wedding

– being able to draw a small sketch in 15 minutes that gets across all the meaning and beauty of a scene instead of a bloated canvas with loads of detail but no sense of what’s vital

– crafting and sharpening your own arrows before shooting one through the apple sitting on your fellow worker’s head (excuse that bit of licence with the William Tell story).

This week, we’ll explore what makes note taking such a fundamental skill…

…and why mastering it can transform the impact you make.

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