Having walked past a phone pole with some coiled up cable at head height for a few months, I decided to try to sort it out.

I posted a comment on the BT Openreach website to report it.

Within 24 hours it was acknowledged, sorted and notified (by a call from the engineer).

Impressive!

This contrasts with 3 months of repeatedly ringing the local council to get a street light bulb replaced.

Tags: brand, culture, service