Now for a non-Noble Purpose Organisation illustration…

On the way to the train station the other day, I suggested then promised to a friend, a bacon sandwich to take on our 3 hour journey.

The problem? The Cornish Pasty Company (a purveyor of surprisingly good bacon baps) had sold out.

Pain and frustration where only 15 minutes earlier there was none.

s = f(x).

Satisfaction is a function of expectation.

How much more so in an Noble Purpose Organisation.

Cynicism is a function of expectation.

Tags: Expectation, Satisfaction