Now for a non-Noble Purpose Organisation illustration…
On the way to the train station the other day, I suggested then promised to a friend, a bacon sandwich to take on our 3 hour journey.
The problem? The Cornish Pasty Company (a purveyor of surprisingly good bacon baps) had sold out.
Pain and frustration where only 15 minutes earlier there was none.
s = f(x).
Satisfaction is a function of expectation.
How much more so in an Noble Purpose Organisation.
Cynicism is a function of expectation.