Tag: behaviour

The time to act

Do No Comments

In 1513, Niccolò Machiavelli wrote his best-known work, Il Principe (The Prince), as advice to any in the ruling classes who wanted to gain or maintain power and also attain glory.

He describes what he has seen in his political life as the necessary things a prince must do – in essence combining the guile of the fox with the force of the lion.

Subsequently, the use of his name has had very negative connotations. Most people would not relish being called “Machiavellian”. But his thinking has been very influential in shaping our history – and in many good ways. It helped stimulate liberal political philosophy to advocate positive change for the citizen, promoted the supremacy of civil rather than religious or monarchical power and stressed the ideals of honesty, hard work and people’s responsibility to their communities. Like Kafka and Freud, the adjective derived from his name paints just a narrow idea of what he had to say. So his reputation is rather ill-deserved.

While The Prince is not meant to be a moral guide for the day-to-day living of the average Joe Bloggs, it nonetheless has ideas in it which we can all learn from. So, for example, he tells us that Fortune is the force that can always crush you. “Extremima malignita” or pure misfortune can be just around the corner. The results of the current economic conditions might feel like that to some. What seemed certain is no longer so.

How can you defend yourself against what might happen? Machiavelli says that you should try to “master Fortune”. To paraphrase, as they might say in the US, you should try to “get lucky”. How do you do that? You have to take action: “It is better to have acted and regretted than not to have acted and regretted”. In doing so, “Fortes fortuna adiuvat” – fortune favours the brave (here he borrows from Levy the Roman historian).

Maybe now is the time to act. What steps can you take?

Tags: , ,

Ash cloud – what’s your reaction?

Think No Comments

Well the ash cloud is interrupting flights again. We are struck by the many alternative responses that people give to this:

– compassion for the shattered dreams of those wishing to travel (an important business meeting delayed, a postponed wedding, a funeral missed, a much needed holiday lost)

– delight at the reduction in carbon emissions from grounded jets

– awe at our human futility in the face of natural wonder

– anger at “health and safety gone mad”

– frustration at our collective impotence reinforced and our insignificance historically as well as environmentally

– worry at where this will end if other volcanoes erupt.

 What’s your reaction? Which is the one that is most helpful do you think?

When something frustrating happens today, try to see as many different ways of looking at it as you can.  What are the hypotheses that might make that behaviour of a colleague frustrating?  What are you finding difficult in that meeting?

You might find you can change your reaction.

Tags: , , ,

The new leper’s bell

Do No Comments

The iconic image of people from the Far East wearing face masks at this time of colds and flu is made noticeable by the media and stands out on streets in the UK. 

But what is it about?  Having studied this in crowds in Hong Kong, it is clear that most are worn by people who are coughing and spluttering (as in this photo on Star Ferry). 

face mask

A bit like a modern leper’s bell.  Like a special badge to say “I will not shake your hand (or air kiss) – I have a cold!”

The lesson?  Beware of projecting assumptions from our neurosis onto others.  And take responsibility for our issues.

Tags: , , ,

Join the climate debate

Think No Comments

How much do you know about climate science?

Interested in learning more?

If you are, here are some perspectives on the different schools of thought around the issues.

We first did this work a couple of years ago and have continued to use it our teaching on thinking about the future. 

It seems to resonate.

We hope it helps you join the debate.

Tags: , , ,

Heart-warming and helpful

Think No Comments

Two links to inspire.

One, Heart-warming.

 The other, Helpful?

Tags: , ,

Rescue or rip off?

Do No Comments

The luxury cruise ship Celebrity Eclipse has cancelled its launch celebrations in Southampton to help rescue 2,000 people stranded in Spain by the flight disruption who want to get back to Britain. The launch of a £500m boat is a big deal, so it’s quite a gesture. It looks good. The Chairman of the Cruise company described it as “a fitting mission for a ship dedicated to the UK to mark her arrival.”

Of course, they are also getting a lot of coverage for this – all of it positive. Doing this is far better for the visibility of their brand than any launch, however fancy.  They deserve it for taking the right stance. By being seen to be generous when people are stuck.

Compare this with how certain airlines have reacted. Some have complained about having to reimburse passengers under long-standing EU regulations. Others have sought to hike prices to take advantage of those desperate to travel. A friend of ours was quoted 6,000 Euros for an economy ticket from Spain to Canada. In strict business case terms, the airlines have a case on both counts. But it doesn’t look good. Their brands and customer loyalty will suffer.

How we deal with ‘distressed’ customers tells us a lot about the organisation we run or work in. It reveals our values and ways of thinking.

Imagine customers in your market in the equivalent situation of the people stranded by volcanic ash. How would you want to act?

Tags: , , ,

Got the message?

Do No Comments

The election is on and the campaigning has started. All the parties are keen to get their message across in the hope that we’ll vote for them.

Are we listening? Do we really take in what they have to say? Is the steady stream of ‘communication’ having any effect on what we think? Or what we will do on May 6th?

This is the common challenge of persuasion – how do you know that people have heard you, that you’re changing minds, getting them to act on what you tell them?

There are four stages to go through:

– they have to take in the information you’re giving them
– they have to understand what that information means
– they have to work through how it applies to them
– they have to act as a result of that.

How do you test each stage?

– ask them to replay back what you’ve told them in their own words (receiving)
– get them to explain to others what it means (understanding)
– challenge them to say how things will be different (believing)
– hold the mirror up to their language/behaviours/work/voting/etc (acting)

Whatever your own campaign is, you can use these too.

Tags: , , , ,

Obscuring changes the picture

photos, Think No Comments

Kings Cross 4/3/10

The work on Kings Cross station carries on apace.

A bit of covering and suddenly a different view – radically so in certain lights!

What we obscure matters.

Tags: , , , ,

Selling science sustainably

Reflect No Comments

The New Scientist magazine offers some interesting observations on the recent debate about climate change science in its lead editotrial (http://www.newscientist.com/article/mg20527492.500-honesty-is-the-best-policy-for-climate-scientists.html) and main article (http://www.newscientist.com/article/mg20527493.700-can-we-trust-the-ipcc-on-the-big-stuff.html?full=true). These:

– reaffirm the basic conclusions of the science on the causes of climate change

– propose sustainability as the big overarching theme of our time (of which climate is a part)

– warn  against an ‘anti-human stance’

– insist that the scientific and public debate should be balanced with all evidence given fair weighing and treatment (and that doom mongering has the opposite effect to that desired by those who do it)

– highlight that governments wanting detailed forecasts of the possible impacts on their own countries has led to many questionable forecasts of what climate change will lead to (especially short-term over the next 10-20 years)

– take a positive view of the Earth’s ‘nine lives’  in being able to accommodate mankind (even though the article points out that three of the boundaries have been crossed already).

It’s a shift from a lot of the positioning and language around selling the science of climate change and sustainability that has been to the fore over the last few years.

Most of the thinking around helping humans change (whether as individuals or for organisational life) stress the need both to understand what is really going on now and to find a positive way to plan for the future.

It’s a message for us all in everything we do to be honest about what we know, what we don’t know, what we think might happen and what we can start to do to make things different.

Tags: , , , , ,

Get it done this week

Do No Comments

We all know the challenge: we have something important on the ‘to do’ list but we don’t get it done. It hangs over us.  We worry about it. We set time aside to crack it but those hours come and go and we seem to have filled them with other things.

Try this to break that pattern: 

– focus on the one thing that you really need to get done. Force yourself to prioritise and be ruthless about rescheduling everything else to fit around that.

– energise yourself by meeting with the right people. Involving others in the thinking is a great way to get your mind moving. The right people are those that can contribute the necessary perspectives and constructive ideas.

– find the right space to work in for the bits you need to do by yourself (hint: it might not be the office nor home – try a cafe, the botanic gardens, a walk).

– shut off (or switch off) the activities that distract and fill the time. Email is the worst. At its best, the mind gets into a flow, as when you are effortlessly doing something you enjoy like gardening, crosswords or playing music (and the hours fly by). You need to give it some time to get into this.

Got something important to do? Why not get it done this week?

Tags: , ,

Phil's Blog

Sign up for Phil’s regular blog.

Email: phil.hadridge@idenk.com