June, 2013

The chief culture officer?

Organisations, Think No Comments

In our work, as regular readers will know, we support senior leaders in shaping the thinking (creative exploration, option generation, decision making) and behaviour (values, ways of working, culture) of their senior teams and organisations. Many years later, we still find the 4i model helpful in framing this task.

As a colleague pointed out to me this week, one of the early management theorists, Jacques, made a big deal of getting the right sort of thinkers at the appropriate level in an organisation (noun) with the right degree of ‘requisite organisation’ (verb) – see this  and this.

However, this more modern piece – actually published this week – is a more contemporary account, with the role of CEO as the guardian of not just the thinking of an institution, but of its behaviour too. We like this – as do a number of clients we have shared it with over the last few days.

We have long believed that what leaders say and do matters – more than their ability to personally think clever new ideas. This twin focus (on thinking and behaviuour) is part of the way we like to develop teams in what we sometimes call our ‘Team Gymnasium’ of several development sessions linked to specific readings, assessments and conversations. Some of the ideas that are core to this process are those of Lencioni (for his team model), Heron (for the 6 interventions), Fairtlough (for responsibility autonomy) – alongside some of our ideas on VIP (values into practice), FFO (front foot organisations) and NPO (noble purpose organisations).

As always, we are happy to share more on any of this FOC (free of charge)…

That is enough TLAs for now – by the way there are ‘only’ 17 thousand possible permutations I read recently! So a few more to go…(even accounting for a couple more here)

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Example of level 4 and 5 (values) leadership

Values No Comments

You know of our ideas on getting values into practice – with our 5 level model outlined here.

This recent example from Australia, is a powerful illustration of level 4 and 5 leadership: senior staff modelling the values and also reinforcing them with who they hire and fire, recruit or promote.

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Learning in team, in time

Checklists, Teams No Comments

Over the last few weeks I have been working with a few teams to help them establish on-going ways to review their work together – blending the spirit of the after action review, with action learning, with group supervision…

I am happy to share more.

This checklist is from work in 2006 and still useful for the overview of the possible range of ‘Knowledge Management’ techniques, (read this book ) for more on some of these .

This checklist can help a group get to the east and south of this model – the real ‘prize’ as per this blog from last year.

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A brand is…

Measurement, Personal productivity No Comments

A brand is (at its core)…a promise. What is it you or your product commit to doing for, or adding to, someone’s life?

We like this actual stated ‘promise’ on the contact card for our local noodle bar:

“ to serve great tasting noodles, in generous portions, using high quality ingredients and outstandingly fresh produce, giving our customers outstanding value for money each and every time.”

And like the way the manager responds to even critical reviews…all part of the promise…

Makes me want to go back soon.

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Blog = conservation conversations…and more

Improvement, Organisations No Comments

I am having a sustainability focused week from

1) Working with a great conservation client – helping them in their mission to protect bio diversity

2) Through an interesting conversation with an education client about promoting sustainability thinking in Higher Education (drawing on ideas from here)

3) Being encouraged by the launch of the B team & now working at a café in London between calls to Australia and meetings in this great city (sustaining myself personally too).

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Makes you think

Reflect No Comments

Is this teaching, community building, marketing, engagement, trust building?

This video on empathy from the States is powerful stuff.

A bit on the back story here.

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