2011

Listening with our eyes (and ears)

Do No Comments

Regular readers will know we make a big deal of listening in our blogs – and the links to note taking.

I am just back from the Cambridge River Festival.  I was watching a guy teach some kids djembe drumming. He asked them what are the most important parts of our body in group drumming.  The answer?  Our ears and eyes – so we can pay attention to what others are doing.

Occasionally we teach a bit of percussion or rhythm in our workshops – like that man, we too emphasise the importance of listening to the contribution of others…watching for the cues they make.

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Handling push backs: options and choice

Facillitation, Front foot No Comments

The scene:

……you are in a meeting and someone asks for clarification of a term before the discussion can start.

And they wont let it drop. You are not sure if this is a derailing tactic or whether others agree…

What are your options for handling this real situation – or possible meeting nightmare?

What would you say?

What could you say?

We like the model of 6 interventions from John Heron, which might be applied here like this:

THE FACILITATIVE ONES

Cathartic – tell me more

Catalytic – who has (or can imagine) a great definition

Supporting – I know…

THE AUTHORITATIVE ONES

Informative – this is the one we are using today

Prescribing – lets move on, and we will come back to it

Confronting – I am always curious when this comes up, is this a real issue for you or maybe about something else?

This sort of approach reminds me of the scene in 1987 film Roxanne where Steve Martin handles an insult with 20 put downs.

In relation to this ‘definition obsessed’ scenario we got these others from a colleague:

“I’m thinking – does anyone else see the need for a clearer definition”
“Let’s spend a few minutes on tables – how do you define it as we start today – then lets feedback, we can agree what to work with, then get going”
“Lets hear the introductory presentations first and see if that helps us…”
“There isn’t a precise definition – that’s why we’ve gathered a range of people here today…”

What are your ideas?  From a multitude of options comes choice…

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Curiousness #2 – an example of the need for more..

Think No Comments

The previous post (the one sent on George Smiley and Seth), values curiousness.

In many health care arenas, there is a love of competitions and prizes.  These tend to be for innovation, not adoption and adaption.

My critique of prizes?  They pander to the default health care culture of pursuing the discovery of creative new ideas and then using conferences/papers to show your brilliance.

In contrast, the alternative approach focuses with a deep interest into what you can use from others’ research and practice.

In our 4C model (at end of this link) we sum that for many organisations and individuals, creativity and communication is more the norm, not curiousness to seek out things to copy.

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What makes for curiousness?

Reflect No Comments

In the film ‘Tinker Taylor Soldier Spy’ George Smiley (Gary Oldman) is confident he can beat the Russian chief spy because his opposite spook has no space in his life for doubt.

In this video Seth Godin, supremo blogger, makes a similar point that fundamentalism drives out curiosity.

I recall a medical colleague years ago sharing the three most important words for doctors:

“I don’t know”…

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We are what we see…

Reflect No Comments

We like displaying information well – in presentations, online, in records of events, in proposals….

 

20 years ago I was influenced by the work of Edward Tufte.

 

And now a really interesting blog and thread on The Guardian website defending ‘bad’ graphics.

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In charge of the inbox?

Personal productivity, Uncategorized No Comments

Managing emails comes up time and time again with our clients along with managing diaries and meetings.   

Being in charge of your emails is an important skill in our connected world.

We have written about personal productivity (see the second half of this Business Briefing) and this on email management from The Guardian makes similar points – and argue the ‘war’ on emails may never be won.

One thing that rarely comes up is how hard it can be to do the skim reading and quick replies needed on the small screens and handsets of  iPhones and Blackberries.

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Lessons from…U2!

Front foot No Comments

I have just finished watching a recorded documentary on U2 prior to their Glastonbury performance this year.  There were a number of strong themes that I hadn’t expected – and that link to ideas around front foot teams!

In 1990 when they went to Berlin to try and re-invent their act, things were hard, but

a) They stuck with it – risking losing what they had to make the journey to the next phase

b) They were honest with each other – about their individual as well as shared struggles

c) They cared for each other – “if one person is unhappy we need to care for them until they are happy again, otherwise we are not, as it says, a band” …  we lift the one who is struggling, up”

d) They have been hugely loyal over the years to the wider team of engineers, producers, designers – giving others a chance to develop and grow, and drawing on their skills too.

Inspiration from an unlikely quarter!

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Making ends meet…2 routes

Personal productivity No Comments

 

At this time of global, national and household budget angst, here are a few bits of inspiration from music, literature and significant lives…

The Rolling Stones in their song “You can’t always get what you want” note that you might be able to get what you need though.  However, even if we are clear what we need (and how that might be less than we want), what about the supply of resources?

Charles Dickens summed in David Copperfield over 160 years ago: “Annual income twenty pounds, annual expenditure nineteen and six, result happiness. Annual income twenty pounds, annual expenditure twenty pounds and six, result misery.”

 But what about another way of looking at it? 

In his biography of Churchill, Roy Jenkins makes the point that Winston realised from his late teens that despite his enormously privileged family income he could spend far more than he earnt.  So (as author from the Calvary Barracks in India and as a speaker around the US) he devoted much energy in his life from his early 20s onwards to earning more, rather than worrying about where to spend less!

And John Welsey, the 18th Century preacher, during the hard economic times of the early industrial revolution, exhorted this less hedonistic but similar stance to Churchill: “Earn all you can, give all you can, save all you can”

 So the choices

1)      Focus on needs and not wants to help cut spending to below income

2)      Focus on earning more so you can have what you want…

 In both a balanced budget, or even one in the black, is the aim…

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Marketing in the first person

Reflect No Comments

Have you noticed how products have started talking to us?   Eva Wiseman did in The Observer.

We note this style of blurb too on Brewdog beers and even Method cleaning products.

Does this irritate you like it did Eva?

What sort of relationship do you want with Brands?

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The Need to Diversify

Plan No Comments

When the Eden Project opened there was a massive local boom. Evidently now, in recessionary times, many have decided they only need to visit just once.  The impact on the local community is seen in decreasing house prices and less tourists.

So…?

An annual admission is the same as a single visit price.

They are diversifying…

– With music events (including heavy dance artist)

– Education – for adults as well as children

– And with health activities – such as tutored walks for those with heart and breathing difficulties.

Do you need to diversity?  What could you do?

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